We’re Here to Help
At Loft Home Essentials, we’re committed to providing an excellent customer experience and helping you get the most out of your purchase. If you have any questions, we have a list of Frequently Asked Questions that covers everything from using our website and placing an order to creating an account and tracking your shipment.
If you still need assistance, we’d love to hear from you.
Our support team is available Monday–Friday, 9:00 AM–5:00 PM ET.
Email: support@lofthomeessentials.com
We aim to respond within 24 business hours.
Phone: (888) 691-7556
For order-related inquiries, please include your full name and order number so we can assist you more quickly.
After-hours support:
If you contact us outside of phone support hours, feel free to send an SMS or email. We’ll respond on the next business day.
Returns and Exchanges
We want you to love your Loft Home Essentials products. If something isn't right, our team is here to help - whether that's troubleshooting, a replacement, or a return.
To start a return or exchange, please email support@lofthomeessentials.com or call (888) 691-7556 with your order number. We'll confirm your return address and send instructions within one business day.
Learn more about our returns policy here.